Terms of Service

1. Acceptance of Terms

By creating an account, uploading files, or using any part of Export Reader ("the Service"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Service.

Export Reader is a Málaga Web Designs project operated by Lee Daniel Nolan, autónomo, in Spain. These terms form the service agreement subject to your mandatory consumer rights. The legal notice and purchase information identify the operator and explain consumer withdrawal and complaints. Información contractual en español.

Lee Daniel Nolan · autónomo · Málaga Web Designs
NIF: X8282504C
Calle José Carlos Urbano 22, 18280 Algarinejo, Granada, España
hello@malagawebdesigns.com · +34 628 57 44 33

2. Service Description

Export Reader provides a platform for:

• Uploading and storing chat conversation archives (ZIP format)
• Indexing and searching your personal chat history
• Creating and managing conversation snippets
• Organizing conversations with tags and metadata

The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue any feature at any time.

3. User Accounts & Eligibility

Account Requirements:

• You must be at least 16 years old to use this Service
• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must not share your account with others
• One account per person (no multiple accounts without permission)

Account Security:

• You are solely responsible for all activity under your account
• Notify us immediately of any unauthorized access
• We are not liable for losses due to stolen or compromised credentials

4. Acceptable Use Policy

You agree NOT to:

• Upload malicious content: viruses, malware, executable code, shell scripts, or any harmful files
• Violate laws: use the Service for any illegal purpose or in violation of any regulations
• Infringe rights: upload content you don't have rights to, including copyrighted material
• Abuse the system: attempt to bypass security measures, rate limits, or access restrictions
• Attack infrastructure: conduct DDoS attacks, port scanning, or penetration testing
• Scrape or harvest: use automated tools to extract data without permission
• Impersonate others: misrepresent your identity or affiliation
• Spam or phish: send unsolicited communications or deceptive content
• Resell access: redistribute, sublicense, or commercialize the Service
• Reverse engineer: decompile, disassemble, or attempt to derive source code

⚠️ Violation Consequences: Accounts found violating these terms will be immediately suspended or terminated. Malicious uploads trigger automatic bans. We reserve the right to report illegal activity to authorities.

5. Content & Intellectual Property

Your Content:

• You retain all ownership rights to content you upload
• You grant us a limited license to store, process, and display your content solely to provide the Service
• You represent that you have all necessary rights to upload your content
• You are solely responsible for the content you upload

Our Content:

• The operator retains rights in original service software, design and branding, subject to third-party and open-source licences
• You may not copy, modify, or distribute any part of the Service
• All trademarks and logos are property of their respective owners

6. Service Availability & Limitations

No Guarantees:

• We do not guarantee 100% uptime or availability
• The Service may be interrupted for maintenance, updates, or emergencies
• While we take reasonable measures to protect your data, you should maintain your own backups
• Storage limits apply based on your plan tier

Plan Limits:

• Free tier: 100 MB uploads
• Active tier: 1 GB uploads
• Power tier: 5 GB uploads
• We may change limits with notice

7. Payment & Billing (When Applicable)

Storage upgrades are one-time purchases. Ask AI is a separate optional monthly subscription with a one-time five-question free trial per verified account. The free trial does not start a paid subscription.

• Storage prices are displayed on the Pricing page; Ask AI prices and allowances are displayed on the Ask AI plans page
• The price, currency and recurring payment terms are shown in Stripe Checkout before you confirm payment
• Ask AI subscriptions renew monthly unless cancelled through Manage subscription before renewal. Cancellation retains access until the paid period ends. Unused questions do not roll over; no automatic overage charges apply
• Failure to pay may result in service suspension

Consumer withdrawal and refunds:

• Consumers generally have 14 calendar days from contracting to withdraw without giving a reason. Send a clear request to the operator's email or postal address in the legal notice; an optional withdrawal form is provided there
• Using a digital feature does not automatically waive withdrawal rights. We do not impose an automatic withdrawal waiver through these terms
• Refunds required by law are made without undue delay and within the statutory 14-day period following notice, using the original payment method unless expressly agreed otherwise, without a refund fee
• Cancellation of future subscription renewals and statutory withdrawal are distinct. Legal conformity rights and remedies for a defective service remain available

8. Termination

By You:

• You may request account closure and data removal through Settings or the operator's contact details
• Deletion is permanent and cannot be undone
• Active archive data is removed subject to the deletion process and legal exceptions explained in the Privacy Policy; backups and legally required records are handled separately

By Us:

• We may suspend or terminate accounts that violate these Terms
• Suspension or termination must have a valid reason, such as material misuse or a security threat. We provide notice and an opportunity to address the issue where appropriate; urgent protective action may be needed for an active threat
• Malicious activity results in immediate termination and IP ban
• We may suspend accounts for attempts to compromise the security or stability of the Service
• Upon termination, your access ends immediately
• We may delete your data after termination, in accordance with our Privacy Policy

Post-Termination Data Handling:

• Stored chat files and metadata are permanently removed from active storage
• Automated backups containing deleted data are overwritten on normal rotation
• You may request a final export of your account data before deletion
• If your account becomes inactive for an extended period, we may remove stored files after providing reasonable notice

9. Disclaimers & Limitation of Liability

Service standards and limitations:

• We provide the service with reasonable care, subject to applicable legal conformity requirements and the features described when you purchase
• We do not guarantee error-free or uninterrupted service
• We are not responsible for content uploaded by users
• AI results may be inaccurate; verify important information and keep your original exports

LIMITATION OF LIABILITY:

• To the maximum extent permitted by law, Export Reader is not liable for any indirect, incidental, special, or consequential damages
• This includes loss of data, profits, or business opportunities
• Nothing in these terms excludes liability or remedies which cannot lawfully be excluded or limited
• Some jurisdictions do not allow liability limitations, so these may not apply to you

10. Mandatory consumer rights

Your statutory consumer rights, legal conformity guarantees and available remedies take priority over any inconsistent term. You are responsible for unlawful misuse under applicable law; these terms do not impose a blanket obligation to pay the operator's legal costs or waive consumer remedies.

11. Data Protection & Privacy

Your use of the Service is also governed by our Privacy Policy, which explains:

• What data we collect and why
• How we protect your data
• Your rights regarding your data
• How to delete your data

Your use of the Service is subject to our Privacy Policy, which forms part of this agreement.

Third-Party Infrastructure:

ExportReader may use third-party infrastructure providers (e.g., hosting, email, backups). These providers are contractually obligated to protect your data and may only access it when required to operate the service.

12. Security & Enforcement

Automated Security:

• All uploads are automatically scanned for malicious content
• Malicious files trigger immediate account locks and IP bans
• Security incidents are logged and may be reported to authorities
• We employ rate limiting and abuse detection systems

Enforcement:

• We reserve the right to investigate violations
• We may access your content if required by law or to enforce these terms
• We cooperate with law enforcement when legally required

13. Changes to Terms

We may update these Terms at any time. When we do:

• We will update the "Last updated" date at the top
• Material changes will be communicated via email or in-app notice
• We provide the notice and options required by law for material changes; publication alone does not waive your rights or automatically authorise additional charges
• If you don't agree to new terms, you must stop using the Service

14. Miscellaneous

Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Export Reader.

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

No Waiver: Our failure to enforce any right does not waive that right.

Assignment: You may not transfer your rights under these Terms. We may assign our rights to any successor.

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control.

15. Governing Law

Spanish law applies without removing mandatory protections of your country of residence. Consumers retain the right to use the competent courts of their residence where the law provides. See complaints information.

16. Contact Information

Questions about these Terms? Contact us:

• Email: support@exportreader.com
• Website: exportreader.com